CRS Support System
Enter your search term here...
to submit a new ticket
Check ticket status
Quick Start Section
How do I get the PTZOptics camera up on my network (Quick Setup)
Setting up your PT-JOY-G3
A quick guide for setting up a PTZOptics NDI®|HX camera
How do I set the PTZOptics camera to be on my network?
How do I license a PTZOptics camera with NDI?
View all 29
How do I set the static IP Address for my camera?
The IP address setting tool is not finding my cameras?
Setting up your static IP Address for a Mac.
The camera can do MJPEG, H.264 and H.265, which one should I use?
How many PTZ cams can I put on a gigabit network?
View all 16
How do I hook up my PTZ Joystick to multiple cameras?
How to use/customize the Open Source control software
What are the possible ways I can control my PTZoptics camera?
Do you have the pinout of your VISCA cascade cables?
If I set a preset using the remote control, can I call that preset from the IP interface?
View all 14
How to extend USB 3.0 cabling for PTZoptics cameras?
Managing USB power settings in Windows (DO THIS IF USING ANY USB EXTENSION)
Are PTZOptics cameras backwards compatible with USB 2.0?
Have you tested the Icron USB 3.0 Spectra 3001-15?
USB 2.0 vs USB 3.0
User Manuals and data sheets
Crestron & Extron Modules for PTZOptics
IP Address Setting Tool, aka the Upgrade tool
AMCAP USB camera configuration software (Windows Only)
ONVIF Device Manager
View all 7
Can I stream PTZOptics to YouTube Live with Wirecast?
Can I control a PTZOptics camera with a Zoom Room?
Can I gain far end camera control of PTZOptics camera in Zoom Video Conferencing?
How do I stream to YouTube Live with vMix?
Are your Cameras Compatible with the Blackmagic ATEM Television Studio?
View all 33
Setting up the first generation serial joystick.
Does the PT-Broadcaster work to Pan, Tilt, Zoom, And Focus any Camera?
Do you have recommended joysticks?
Do you have a quick start guide for the PT-Broadcaster
View all 10
USB Controller Bandwidth Exceeded [Windows Error Message]
Comparison between SD CVBS (Composite Video) output [4:3] and HD HDMI / SDI output [16:9]
I cannot use the IP Address Setting Tool or it does not work (Windows)
Can you suggest a framerate converter to turn your signal into 1080p29.97?
I need to change the resolution of my VL Z cam but I don't have an SDI monitor to see the OSD?
View all 17
Power Supply connector Specs?
Are all outputs simultaneous for the cameras?
Are the PTZ Optics cameras HDCP compliant?
How do I change my Cameras Home position?
How do I get a video feed out of the CVBS port?
View all 45
I am having issues pulling in the NDI®|HX feed after upgrading and licensing my camera
Where do I upgrade to the newest firmware that will allow for NDI®|HX?
I have my NDI®|HX feed working, but it doesn't quite look the best, is there anyway to optimize it?
Setting up a Ubiquiti Network for PTZOptics & NDI®|HX
During the firmware process what do I do if I get the message "Upgrade file type does not match"
View all 20
area under construction
What is TallyLights™ ?
TallyLights™ NewTek TriCaster controller installation
TallyLights™ OBS Controller Installation (Windows)
TallyLights™ OBS Controller Installation (Mac)
TallyLights™ vMix Controller Setup
View all 9