You can download the latest firmware for your camera from our Firmware Page. There are also instructions for updating the firmware HERE. Follow the instructions to you to upgrade the firmware of your camera.
Please be sure to follow the instructions; do not forget to backup your camera and restore it at the end. Failing to do so will leave you with a lot of issues with your camera utilizing NDI®|HX.
If you run into any problems, our reward winning support team can be reached Monday - Friday from 8 am until 6 pm Eastern Standard time.
You can reach them using one of the following methods:
- Call 484-593-2584
- Submit a ticket here: https://help.ptzoptics.com/support/login
- Email [email protected]