Camera Issues

All known issues you may run into while using your camera.

NDI & RTSP Black Video with BitDefender Installed
EDIT 8/13/2020 -  This was able to be resolved by adding the IP of the camera as a global exception on the Network Protection area.   There is currently...
Thu, 13 Aug, 2020 at 10:55 AM
Audio cuts out over HDMI.
The audio input on the SDI models embeds over the HDMI and the Ethernet outputs. If you put the camera into standby mode by pressing the red power button ...
Tue, 20 Apr, 2021 at 5:17 PM
Synchronizing Multiple PTZOptics IP Video Streams & Audio
Created on 2020.12.07 In this document we will explore how to synchronize the IP video streams between two (2) or more PTZOptics cameras. We will then e...
Mon, 1 Mar, 2021 at 11:01 AM
The browser interface does not show video. (PC and MAC)
This article goes over the best way to enable the video player on the cameras web UI for the PTZOptics cameras.       (all G2 models) Please note: it i...
Mon, 19 Apr, 2021 at 6:12 PM
I have a mic plugged into the audio in jack on the camera, but I'm not getting anything at my destination?
With the SDI G2 model camera, the audio will embed over the HDMI and network only, but not over the HD-SDI.  With the USB G2 model the audio will embed ...
Fri, 8 Oct, 2021 at 9:37 AM
I can't see my menu when I hit the "Menu" button
This is a feature that occurs only when using an IP stream. The camera is bringing up a menu, it's just not visible from the IP stream. This is mean...
Wed, 21 Apr, 2021 at 11:28 AM
My PTZOptics NDI feed is glitching consistently every minute or so
With the latest round of firmware on the cameras the NTP server was turned on by default. We have found this causes issues with the NDI feed if this is on a...
Fri, 13 May, 2022 at 12:32 PM